Logistika Pluss receives ISO/IEC 27001:2022 certification: information security is becoming a quality indicator in warehouse logistics

Logistika Pluss has completed ISO/IEC 27001:2022 information security management system certification, bringing an international information security standard into the day-to-day management of warehouse logistics.

According to Logistika Pluss, a modern warehouse is no longer only a place for shelves, forklifts, order picking and transport operations. With every movement of goods, data also moves: orders, stock levels, batches, serial numbers, customer data, supply chain information, pricing-related details, and connections to customers’ ERP and other business-critical systems.

As a result, information security is becoming a quality indicator in warehouse logistics, alongside delivery reliability, inventory accuracy and service speed.

“Customers do not entrust a logistics partner only with their goods. They also entrust us with part of their business process and data. That trust must be managed, controlled and verifiable,” said Toomas Orutar, CEO of Logistika Pluss.

Information security is no longer only an IT department issue

ISO/IEC 27001 is an international standard for information security management systems that helps organisations manage information security risks in a systematic way. For Logistika Pluss, certification meant reviewing both technical solutions and the company’s broader work operations.

During the certification process, practical risk areas were reviewed, including who has access to systems, how data moves between the warehouse and customer systems, how devices are managed, and what happens when an important system is temporarily unavailable.

In day-to-day warehouse operations, integrations between the WMS and customers’ ERP systems are business-critical. The management of handheld scanners, mobile devices and user accounts is equally important, as these are the tools through which supply chain data moves in warehouse operations every day.

“For us, it was important that information security requirements became part of everyday processes and did not remain a separate checklist. ISO 27001 gave us a clearer framework: risks must be considered proactively, not only after a problem has already occurred,” said Toomas Mändla, IT Development Manager at Logistika Pluss.

Customers expect verifiable security

Customer expectations for logistics and warehousing services have changed significantly in recent years. A general statement that “we are secure” no longer meets the expectations of many customers. Customers want to see how access rights are managed, how data is processed, how backups are handled, how incidents are managed, and how partners and subcontractors are controlled.

This is especially relevant in sectors where warehouse logistics is closely connected to manufacturing, e-commerce, electronics, pharmaceuticals or international trade. In these sectors, the level of information security is increasingly part of procurement requirements, customer audits and the prerequisites for cooperation.

The ISO/IEC 27001:2022 certificate shows Logistika Pluss customers that information security is managed on the basis of an externally audited management system.

“In warehouse logistics, there is a lot of talk about speed, accuracy and delivery reliability. Alongside these, the question of how well customer data and business processes are protected is becoming increasingly important. ISO 27001 helps manage this as systematically as other quality indicators,” added Orutar.

The biggest change was not in documents, but in habits

In the context of ISO 27001 certification, it may be easy to assume that the main work lies in preparing documentation. In reality, the biggest change is related to everyday habits and management decisions.

Logistika Pluss has previous experience with ISO 9001 and ISO 14001 management systems, which provided a strong basis for starting the certification process. At the same time, several areas had to be reassessed from an information security perspective: data flows, information security responsibilities, access rights, supplier roles, device management, backups, incident management and business continuity.

During the preparation for certification, access management became more systematic, for example. The process for granting rights to new employees was made more precise, as was the way access rights are changed when roles change and closed when an employee leaves. Every access right must have a reason, an owner and a controllable lifecycle.

Attention was also paid to how information security requirements fit into actual warehouse work. In a warehouse, security cannot exist only on paper. If controls slow down work, create duplication or fail to take real workflows into account, there is a risk that people will start bypassing them. This made it important to involve and train both office and warehouse employees.

Information security gained a clearer management rhythm at leadership level

One of the key values of ISO 27001 is that information security risks, decisions and improvements are more clearly linked to the organisation’s management system. This means that information security is not treated only as individual technical solutions or separate projects, but as part of service quality, business continuity and customer relationships.

For Logistika Pluss, this meant more regular attention at management level to questions that directly affect service performance and customer trust.

Which customer data is the most sensitive? Which systems are essential for service delivery? How long an interruption is acceptable? Who makes decisions during an incident? What requirements must partners and subcontractors meet?

These are not only information security questions. They are questions of trust, business continuity and competitiveness.

The certificate confirms systematic and continuous management of information security

Logistika Pluss does not see the ISO/IEC 27001:2022 certificate as an end point. The certificate does not mean that all risks have been eliminated forever. It does mean that a functioning and independently audited system has been established for identifying, assessing, managing and continuously improving information security risks.

For customers, this means better-managed access rights, well-considered incident management, stronger partner control, better readiness for customer audits, and a stronger foundation for long-term cooperation.

ISO 27001 has so far been more commonly associated with the IT, finance and technology sectors. In warehouse logistics, however, certification of an information security management system is becoming increasingly important, as the modern warehouse has become not only a physical infrastructure hub but also a digital node.

For Logistika Pluss, the ISO/IEC 27001:2022 certificate is a step towards ensuring that customers’ goods, data and business processes are managed as professionally as the entire logistics chain.

Information security is a new quality indicator

Alongside square metres, price and delivery speed, trust increasingly influences the choice of a warehouse logistics partner — whether the customer can be confident that their goods, data and business processes are protected.

Logistika Pluss’s experience shows that information security development should start with risks, not documents. The first step is to understand what data moves through the company’s systems, which access rights are actually necessary, which integrations are business-critical, and which partners affect the security of the entire service.

In today’s warehouse logistics, information security is no longer a side issue. It is part of quality, service reliability and customer trust — Logistika Pluss is convinced.